Last updated: [12/01/2026]

At GLAMURNY, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products purchased from https://www.glamurny.com may be returned or refunded.

1. Eligibility for Returns

Due to the personal care and hygiene nature of our products, we accept returns only in the following cases:

* The product received is **damaged**
* The product received is **Wrong**
* The product received is **incorrect or different** from what was ordered

Products must be unused, unopened, and in original packaging to be eligible for a return.

2. Return Request Process

To request a return, please contact us within **48 hours of delivery** with the following details:

* Order ID
* Clear images/videos of the product and packaging
* Reason for return

Return requests received after 48 hours may not be accepted.

3. Non-Returnable Items

The following items are **not eligible for return or refund**:

* Products damaged due to customer misuse
* Opened or used products
* Products returned without original packaging
* Products purchased during clearance or special sale offers (unless damaged or defective)

4. Refund Policy

Once your return request is approved:

* Refunds will be processed within **5–7 business days**
* Refund amount will be credited to the **original payment method** used during purchase

Shipping charges (if any) are **non-refundable**, except in cases where the wrong or damaged product was delivered.

5. Replacement Policy

In eligible cases, we may offer a **replacement** instead of a refund, subject to product availability.

6. Cancellation Policy

* Orders can be cancelled **only before shipment**
* Once the order is shipped, cancellation requests will not be accepted

7. Late or Missing Refunds

If you have not received your refund within the specified time:

* Please check with your bank or payment provider
* Then contact us with your Order ID for assistance

8. Changes to This Policy

GLAMURNY reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page.

9. Contact Us

For return, refund, or cancellation-related queries, please contact us:

Company Name: GLAMURNY RITEYL (OPC) PVT LTD
Website: https://www.glamurny.com
Email: support@glamurny.com